Frequently Asked Questions

How much is Shipping?
Shipping within New Zealand is FREE for orders over $100.00. For orders under $100 we just charge a flat rate of $6.00
Shipping to Australia is just $20 
Sorry, we are not shipping to the rest of the World at the moment.

How do I pay for my order?
We accept credit cards - Visa and Mastercard via our website. All prices are in NZ Dollars. If you require a different method of payment i.e internet banking please contact us via email or phone.

How long will it take for my products to be delivered?
Once your order has been placed and payment made it will usually take around 5 working days for your products to be despatched. If you have any special instructions or need to know further timings, please email or phone us. We will endeavour to deliver your goods to suit your timings.

What is your refund and returns policy?
We are proud of our products and ensure they are of the highest quality. If by chance you find any item to be faulty, we will repair, replace or refund as appropriate provided you contact us within 7 working days of receipt of your order. However, if you have changed your mind or want to cancel your order, refunds will be given at the discretion of the company management.

If you would like to know anything else, please feel free to contact us.